Shipping Policy
Our shipping policy
1. Shipping methods
1.1 We use reliable shipping partners to deliver your order to you as quickly and efficiently as possible.
2. Processing time
2.1 Orders are usually processed and shipped within 1 to 3 working days after receipt of payment, unless otherwise stated on the product page.
2.2 Please note that processing time may vary depending on product availability, seasonal crowding and other factors.
3. Shipping costs
3.1 Shipping costs are free, as a token of appreciation for our customers, we always pay the shipping and delivery costs. So you do not have to pay anything for this.
4.Delivery time
4.1 To ensure we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
4.2 The estimated delivery time is usually 8 to 10 working days.
4.3 Although we do our best to deliver your order as soon as possible, we cannot offer any guarantees regarding the exact delivery date as it may vary due to external factors such as weather, shipping partner delays, or customs formalities.
5. Tracking your order
5.1 Once your order has shipped, you will receive an email with a tracking number and instructions to track the status of your shipment.
5.2 You can track your order on our website to view the status of your order and its tracking number.
6. Non-deliverable addresses
6.1 We cannot deliver to PO Box addresses, military addresses (APO/FPO), or certain remote areas. Please contact us for more information if you are in such a region.
7. We deliver to
7.1 The available countries are displayed during the checkout process.
8. Contact
8.1 If you have any questions about our shipping policy, please feel free to contact us at info@sofia-toronto.com.
8.2 This shipping policy applies to all orders placed through our website sofia-toronto.com. By placing an order, you agree to this policy